Index
Massachusetts Debt Collection Regulations
Summary
Strict limits on the number of times a collector can call a consumer in a single week.
Rights & Rules
- 01.A collector cannot call you more than twice in a seven-day period for each debt.
- 02.A collector cannot call you more than twice in a thirty-day period at a place other than your residence.
Penalties
- 01.Fines by the Division of Banks.
- 02.Private right of action under Chapter 93A (Consumer Protection Act).
Verified Citations
209 CMR 18.17
Source"It shall constitute an unfair or deceptive act or practice... to cause a telephone to ring or engage any person in telephone conversation with such frequency as to be unreasonable."