Index
Rhode Island Automatic Renewal (Subscription) Law
Summary
Rhode Island law protects consumers from 'subscription traps.' It requires businesses to make it incredibly easy to cancel online subscriptions and free trials before they automatically renew.
Rights & Rules
- 01.If you sign up for a subscription online (like a streaming service, gym membership, or meal kit), the business MUST allow you to cancel that subscription entirely online, without forcing you to make a phone call.
- 02.Businesses must clearly and conspicuously disclose the recurring terms BEFORE you enter your credit card information.
- 03.If a free trial converts into a paid subscription, the business must send you a clear reminder notice before they charge your card.
Penalties
- 01.Any products or services sent to a consumer under an illegal auto-renewal contract are legally considered 'unconditional gifts.' The consumer can keep the product and sue the company for a full refund of the charges.
Verified Citations
Rhode Island General Laws Chapter 6-13-14
Source"A person, firm, partnership, association, or corporation that makes an automatic renewal offer or continuous service offer online shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism for cancellation..."