Index
Consumer ProtectionUnited Kingdom

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Summary

Regulations that govern how goods and services are sold online or via phone, providing consumers with a cooling-off period to cancel contracts.

Rights & Rules

  • 01.
    Right to cancel most online orders within 14 days of delivery
  • 02.
    Right to receive a full refund within 14 days of the goods being returned
  • 03.
    Right to clear information about delivery costs before purchase

Penalties

  • 01.
    Contracts may become unenforceable against the consumer
  • 02.
    The cancellation period can be extended by up to one year if information is not provided
  • 03.
    Fines issued by the Trading Standards authorities

Verified Citations

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